IN OTHER'S WORDS
|CONSISTENCY IN SERVICE A KEY FACTOR IN OUR SUCCESS|
“We have been with Lakethorne for a number of years now, and the perfect words to describe them are: positively consistent. Consistent in attitude, work
carried out, pricing, and transparency. Our Area Manager/Account Manager has changed once since the contract started – which says a lot about the company,
and would be fair to say their staff feels the same. Highly recommend Lakethorne as a cleaning contractor”.
Julian Clifton, Hestia Senior Facilities Officer
|RECOGNITION FOR IMPROVED HYGIENE STANDARDS|
“Marciela was nominated this week as recognition for her continued efforts to improve the cleaning standards around site.The nomination stated that hygiene
standards have vastly improved as a result and that Marciela is always busy working “non-stop” around the Oakthorpe site.”
Sanjay Senior, Arla Facilities Manager
|COMPLEX MULTI-SITE CLIENT|
"With over 85 properties, including two emergency 999 control rooms, the majority in 24 hour use, providing cleaning services to LAS has unique issues.
Sensitivity is key; maintaining business as normal is essential. Lakethorne adapted its service including by using silent vacuums and working in the
early morning hours when call-taking is reduced. The team has always offered a professional, flexible and reliable service and has created an excellent
|LONG TERM PARTNERSHIP - RAISING STANDARDS IN HEALTHCARE|
"“Lakethorne have provided cleaning services at Clayponds Hospital since 2009. Throughout this period, Lakethorne staff and management have been very much a part of the Clayponds Hospital team.
Visitors and members of the public frequently comment on the cleanliness of the hospital, telling me that it is “spotless”. Their impressions are supported by the consistently excellent self-assessment scores provided through company audits.
From a Clayponds perspective, Lakethorne supervisor and managers are always proactive and flexible: responsive to requests, and invariably helpful. “"
|MEETING THE CHALLENGES OF THE EDUCATIONAL SECTOR|
"This week I’ve had AMAZING feedback from staff about the cleaning. ‘best team we’ve ever had’ etc.
Please can you pass this on to the ladies – I think you’ve done a great job recruiting them and showing them what needs to be done.